Questions and Answers

1. When will I receive my first GHOST HUNT package?

We ship on the 6th of each month to all of our members (unless that's a holiday or a Sunday). Sign up at least six days before the shipping date to receive the current ghost hunt mystery.  We often sell out, so order yours today!

2. When will I be billed?

For month-to-month plans, you’ll pay for your first ghost hunt package as soon as you start your plan. Then you'll be billed monthly on the 11th of each month. You can cancel at any time. If you aren't satisfied, we'll refund your money (just let us know within 30 days).

For 3-month prepaid subscriptions, you'll pay the full plan amount when you place your order. Then you'll be billed again at the end of the three month cycle for the next three months. You can cancel at any time.

3. If I change my mind, can I cancel?

Yes, you may cancel at any time! We give our members complete control over their subscriptions and it is very easy to cancel an upcoming renewal. Just log-in to your user account and select the option to cancel in the "edit subscription" window. You don't have to call us or talk to anyone. 

4. Why was my subscription renewed?

Ghost Hunt is a subscription service that automatically renews every cycle. We want to make sure you don’t miss a single ghost hunt! We try to make the automatic renewal policy very clear on the site when you order or log into your account, but sometimes it gets missed! You can log into your account, then go to your user account and click “Edit” to update or cancel the upcoming renewal of your subscription at any time. 

5. If I cancel in the middle of a subscription, will I still get all my GHOST HUNT boxes?

We hope you’re not really thinking about leaving! But if you cancel, yes, you will definitely receive all of the boxes from your subscription! Canceling means your subscription will not renew, but if you signed up for a three month prepaid subscription, you’ll still get your three month’s worth of ghost hunt mysteries.